PRIVACY POLICY

COSTSYNC Privacy Policy

Effective Date: [02.09.2025] Last Updated: [02.09.2025]

COSTSYNC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our consultancy services.

1. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, company name

  • Business Information: Operational data shared during consultancy engagements

  • Website Usage Data: IP address, browser type, pages visited, and time spent on site (via cookies and analytics tools)

2. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide consultancy services

  • Improve our website and user experience

  • Send updates, insights, or promotional content (with your consent)

  • Comply with legal obligations

3. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent: When you opt in to receive communications

  • Contractual Necessity: To deliver services you’ve requested

  • Legitimate Interests: For business operations and service improvement

  • Legal Compliance: Where required by law

4. Data Sharing

We do not sell your data. We may share it with:

  • Trusted service providers who support our operations (e.g., IT, analytics)

  • Legal or regulatory authorities if required

All third parties are contractually obligated to protect your data.

5. Data Retention

We retain personal data only as long as necessary:

  • For service delivery and legal compliance

  • Or until you request deletion (subject to legal exceptions)

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, contact us at: hello@costsync.co.uk

7. Cookies

Our website uses cookies to enhance functionality and analyse traffic. You can manage cookie preferences via your browser settings. For more details, see our [Cookie Policy].

8. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or loss.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about this policy, please contact: hello@costsync.co.uk